CyberPower RMCARD202 User Manual download pdf (Page 30)

CyberPower Remote Management System

Trouble Shooting

Problem Solution

Unable to configure the

Management Card by method

1 or method 2 in user’s

manual.

1. Check the LED status, the normal condition is

when yellow and green LED are both on.

If green LED is off:

=> Check the Management Card for proper seating

in the UPS and the UPS power is on.

If yellow LED is off:

=> Ensure the network connection is valid

2. Ensure the PC being used is on the same

physical network as Remote Management Card.

3. Ensure the Jumper on the Reset Pin is correctly

installed.

Unable to ping the

Management Card.

1. Use method 1 and method 2 in user’s manual to

get/set a correct IP address for the Remote

Management Card.

2. If the PC being used is on a different physical

network from the Remote Management Card, verify

the setting of subnet mask and the IP address of

gateway.

Lost user name and password.

Please refer to the “Reset to Default Setting /

Recover from a Lost Password” section of the

user’s manual.

Default Network Setting?

IP: 192.168.20.177

Subnet mask : 255.255.255.0

DHCP: On

Unable to access the Web

Interface.

1. Ensure the Http/Https access is enabled.

2. Ensure you can ping the RMCARD.

3. Ensure you are specifying the correct URL.

Unable to operate a SNMP

get/set.

SNMPv1: Verify the community name.

SNMPv3: Verify the user profile configuration.

Unable to receive traps.

1. Ensure the trap types (SNMPv1/SNMPv3) and

trap receiver are configured correctly.

2. Ensure the IP address of gateway is configured

correctly if the RMCARD and NMS is on a different

physical network.

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CyberPower RMCARD202 User Manual Page 30

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